Terms and conditions of use
1.
Thank you for visiting us. The following Terms and Conditions of Use govern and apply exclusively to all visitors regardless of whether they use our services or place an order online at www.aijewels.com. This Site belongs to the Company RG JEWELS LDA. Please always read these terms and conditions of use carefully before using our site. They may be amended at any time.
RG JEWELS LDA (www.aijewels.com)
Rua Conde Alto Mearim, 1073
4450-036 Matosinhos
PORTO
PORTUGAL
E-mail: info@aijewels.com
Phone number: +351915409000
WhatsApp: +351915409000
2.
The legal definition of consumer in Law 67/2003 has adopted a narrow "consumer" meaning, which is defined as any natural person who does not intend the goods or services purchased for professional use or a professional (natural person), provided that they are not acting within the scope of their activity and provided that they purchase goods or services for personal or family use. A trader (entrepreneur) is any natural or legal person or legal partnership involved in a transaction.
3.
The average user can use our site simply to look at it, place an order, register, communicate with our company and other commercial uses, except in situations that have a harmful purpose for our site. Professional users (Wholesalers or Retailers), in order to use our site for this purpose and with this status, must first contact us by telephone: +351915409000 or by e-mail: info@aijewels.com and provide us with proof that they are in commercial activity, which may include the following: Copy of the Declaration of Commencement of Activity, Taxpayer Number, Name of Entrepreneur or Company (Name of Managing Partner or Partners), Address of Head Office or of an Establishment where you carry out your activity, e-mail, Telephone Contact and Updated Copy of the Commercial Certificate in the case of Commercial Companies. The information provided will be analyzed within a maximum of 10 days and the user will be contacted by telephone or e-mail with the decision of AIJEWELS Lda, whether or not their registration and use of the site for this purpose is accepted, if it is accepted, the commercial user will be provided by e-mail with a User Code and a provisional Password for this purpose which they must subsequently change for security reasons and never give to third parties. which it shall subsequently amend for security reasons and shall never give to third parties. If by telephone or e-mail the user's companies or individual entrepreneurs are already our former or current clients, we may in some cases waive some of the mandatory elements previously required for this purpose. False information or false statements may lead to reports to the relevant authorities.
4.
By using our website and requesting our products and services (e.g. Jewelry, Watches, Technical Assistance, Quotes, Appraisals), you agree that you are making a declaration of consent to be bound by these terms and conditions of use, as well as the privacy policy and are competent when at least 18 years of age to enter into binding contracts.
5.
By using our website and requesting our products and services (e.g. Jewelry, Watches, Technical Assistance, Quotes, Appraisals), you agree that you are making a declaration of consent to be boundby these terms and conditions of use, as well as the privacy policy and are competent when at least 18 years of age to enter into binding contracts.
6.
The conclusion of the contractual relationship begins when the purchase order process for a product or service is completed on www.rg-jewels.com. Upon receipt of the purchase orders, we send a confirmation email. Up to a maximum of 15 days after these orders are received, we can accept or reject them by sending the user an e-mail. We have the right to reject orders from users of our own volition and we will refund the amount, with the respective deduction of the amount paid in commissions to the Company associated with our Site that provided the means of payment in that transaction, within a maximum of 45 days and to the same means that was used to place the order and or if there is reason to conclude that the user is in breach of our terms and conditions of use, as well as a finding that they are using inappropriate or even fraudulent practices or any other practices that fall within the criminal sphere. When we accept your order, you will receive it within the stipulated timeframe. If you have a registered customer account on our website, you will be able to see the details of your order in your account. If not, an unregistered user will no longer be able to access their order details for security reasons. The Invoice Document relating to any Order placed on this Site will be delivered with the order or will be sent to your e-mail address until the order is delivered.
7.
The payment methods currently available are: Credit Cards (Visa, Mastercard); Bank Transfer (RG JEWELS LDA), allows three working days for payment to be made, after which time your order will be automatically cancelled; ATM Reference (RG JEWELS LDA), allows 24 hours from the time the order is placed to receive payment, if payment is not made within this period your order will be automatically cancelled, PayPal and MB WAY.
8.
Orders can be sent by CTT, DHL, DPD, GLS, UPS or any other delivery service provider, always with acknowledgments that must be signed by the user as soon as they receive the order(s). Packaging, service and insurance costs are added to all orders, depending on the destination country. Please note that users from Countries outside the European area may be charged customs costs which are their sole responsibility. We also cannot accept responsibility if items are dispatched as agreed but do not arrive on time, due to the responsibility of the company providing the parcel delivery service, which is beyond our control and responsibility.
In some periods, RG JEWELS LDA may decide that the delivery of orders is free of charge.
Portugal = from 10€
European Union = from 20€
Extra European Union = from 30€
9.
All the items presented on the www.aijewels.com website are items made and personalised by Order Only. The particularity of this concept of sale implies that the Customer is aware that by placing an Order on this Site, he agrees that the Item(s) have been made on purpose, by will at the Customer's request. The Customer who has intentionally placed the Order agrees that they will never be able to return or exchange the Ordered item(s). They can also be personalised but cannot be exchanged or returned, they are items made to order, on purpose, especially for each Customer (they are ordered of their own free will by buyers agreeing to this mandatory condition).
AS A CONSUMER, BY USING THIS SITE AND PLACING ANY ORDER YOU ARE AWARE AND AGREE THAT YOU WAIVE THE LEGAL RIGHT TO EXCHANGE AND/OR RETURN ALL OR PART OF YOUR ORDER FOR ANY REASON, AT ANY TIME, UP TO 14 DAYS AFTER RECEIPT OF THE ITEM(S) ORDERED, REGARDLESS OF THE LEGISLATION OF EACH COUNTRY. IF YOU DO NOT AGREE TO THESE CONDITIONS, NEVER PLACE AN ORDER ON OUR SITE. ON THE AFOREMENTIONED SITE, FOR TECHNICAL REASONS, IN THE CUSTOMER ACCOUNT SECTION, AN OPTION MAY BE ACTIVE THAT ALLOWS YOU TO MANAGE EXCHANGES OR RETURNS, WHICH YOU AGREE YOU MAY NOT USE UNDER ANY CIRCUMSTANCES.
IF, UNDER ANY CIRCUMSTANCES, AFTER HAVING AGREED TO THE TERMS AND CONDITIONS OF USE OF THIS SITE, IN PARTICULAR THIS POINT (9.), THE USER OF THIS SITE SUBSEQUENTLY INVOKES OR ENFORCES ANY KIND OF RIGHT TO RETURN OR EXCHANGE THE ORDER(S), RG JEWELS LDA, OWNER OF THE SITE www.aijewels.com, WILL TAKE LEGAL ACTION AGAINST THE USER(S), CLAIMING COMPENSATION OF NO LESS THAN €500,000.00, PLUS THE VALUE OF THE ORDER(S) PLACED BY THE USER, THE VALUE OF THE COMMISSION(S) PAID BY RG JEWELS LDA TO THE PARTNER COMPANIES THAT PROVIDE THE MEANS OF PAYMENT AND WHICH WERE A CONSEQUENCE OF THE ORDER(S) PLACED BY THE USER(S), COURT COSTS AND OR HIGHER AMOUNTS IF JUSTIFIED.
Delivery times for these personalised order items are between two and six weeks and can even reach 90 days in some cases, depending on the time of year (e.g. Christmas, summer or the country of destination). If there are any changes, we will notify you and you will always be informed of progress during this delivery period. You may need your order sooner and if a specific delivery date is agreed with you we will be responsible for this, otherwise we cannot be held responsible if the goods do not arrive at their destination within the delivery times indicated above or even if they do not arrive at their destination for reasons beyond our control (not our responsibility). In the event of the workshop going on holiday or any unforeseen technical problems causing delays, we will inform you by e-mail. The items shown on the website in images may differ in appearance from the products delivered, often due to the type of screen on your device. Prices are always shown in Euro (€) and texts in Portuguese or, alternatively, English. If there are any errors in the price or in any item or text, we will inform you. If you have any questions, please contact us:
E-mail: info@aijewels.com
Phone number: +351915409000
WhatsApp: +351915409000
10.
All gold and silver articles have punch marks if they are provided for by Portuguese law, they are state guarantees of a genuine nature of the type, quality and quantity of precious metals of which each article is made up, they can be consulted at the link of the Portuguese state assay office which is as follows:
https://contrastaria.pt/marcas-da-contrastaria-portuguesa/
11.
We carry out all the safety procedures and choose transport companies that give us every guarantee in terms of the safety standards of the delivery service we choose in order to preserve and ensure that the orders reach the user in perfect condition: info@aijewels.com, We inform our valued customers that if the items arrive at their destination and the buyer receives them and takes possession of them in their (new) condition, we will never accept a claim if it is motivated by apparent signs of use with alterations to the quality standards (which we refer to as new items), negligent handling or a finding that there have been alterations of a fraudulent nature made by the user to the item or items (e.g. gold, silver or watches) in their physical or chemical constitution.
12.
Only the user (Final Consumer) has the legal right to cancel the order within 24 hours of the date and time of the order placed and paid for on this Site and will be refunded up to a limit of 45 days after the date of the purchase (order) made, but the amount to be refunded will be deducted from the amount of the commissions paid by AIJEWELS LDA to the company or companies that make the payment options available, as a consequence of the transaction or transactions made, by the means of payment used by the user for this purpose. Once the deadline has expired, the order (contractual binding) will follow the deadlines set for its delivery.
13.
Watches sold at www.aijewels.com, are guaranteed for 2 years and only cover manufacturing defects. Any and all problems that may occur during this period (as soon as the user takes possession of the Watch), due to normal wear and tear, negligent use, among other circumstances that can be attributed as the user's responsibility are outside the warranty. This period begins on the date of the warranty booklet or invoice. If you need to activate this right, please contact: info@aijewels.com and we will respond. In order to maintain this right, watches can be claimed at any store that is a national or international representative of these brands with the respective proof of warranty, where the reasons will be analyzed and concluded. It cannot be stressed enough that articles which are defective as a result of normal wear and tear, improper use, improper handling, accidents caused by negligence, among other things, are not covered by the guarantee.
14.
All photographs, texts, graphics, web page design are the property of RG JEWELS LDA, and serve only to provide personal information to users who use them at their own risk. All this data is protected by copyright, its reproduction, printing or copying is authorised only for the purpose of placing an order. Any other purpose is an infringement of copyright which may give rise to a claim for damages. Likewise, we will criminalise any fraudulent attempts to use the site in the sense of computer attacks on its general content, operation, attempts to extort monetary values and others that cause general damage, whether perpetrated by users or private or public companies, employees of the technical department, site maintenance employees, Company employees, freelancers or Company employees with claims for compensation proportional to the damage caused can reach 1000000000,00€ or higher if justified.
15.
Contracts entered into under these General Terms and Conditions are subject to Portuguese and European Union law, with the exception of references to foreign laws, the United Nations Convention on Contracts for the International Sale of Goods does not apply. This choice of law applies only to the extent that it does not eliminate the protection afforded by the mandatory provisions of the law of the state in which the consumer has his habitual residence. If the user is a trader or a legal entity governed by public law, the place of performance of the relationship services and jurisdiction is our registered office. The same applies if the user does not have a place of jurisdiction in Portugal or the European Union or if their domicile or habitual residence is not known at the time of filing the complaint. The court's power to use another legal jurisdiction remains unaffected. Matosinhos (Portugal) is the exclusive venue for all disputes that may arise out of or in connection with these general Terms and Conditions of Use of the Site. AIJEWELS Lda is also authorized to process the location of the Client user. The platform that the European Union makes available to consumers for resolving disputes can be found at the following link:
16.
We cannot be held responsible for the continuous and uninterrupted availability of the website and services because, according to the state of current technology, data communication over the Internet cannot be guaranteed to be error-free or available at all times.
17.
RG JEWELS LDA may make changes, corrections or updates at any time to the terms and conditions of use of the site, so we advise you to always read them carefully. In the event of an extreme situation in which you feel aggrieved, you (the user of this site) may use this address:
18.
The user confirms that he/she has carefully read these Terms and Conditions of Use of the Site and also the Privacy Policy and only after understanding them, has started using our site.
19.
The user confirms that he/she has carefully read these Terms and Conditions of Use of the Site and also the Privacy Policy and onlyonly after understanding them, has started using our site.
20.
Agree that in the event of non-compliance with the Terms and Conditions of Use of the Website www.aijewels.com. com defined, compensation will be requested from the defaulters of at least €500,000.00, plus the value of the orders, commission costs of bank transactions relating to the orders, all legal and other related costs or a higher amount if justified, likewise the same or higher compensation will be requested if justified if the user provides false data such as (false personal data, false addresses, etc...) that imply making the item(s) of the order and the impossibility of its delivery. In the event of a computer attack or hijacking of the Website and its Database, the parties responsible will be required to pay compensation of 10000000,00€, or a higher amount if justified.
21.
Order with confidence, without any fear, if your aim is to acquire one of our jewels, watches or services. We are very grateful to all of you who wish to be our valued customers. We will do our best to serve you in the best possible way so that you can be completely satisfied. Thank you very much.